Privacy Policy | Atek Computers

Effective Date: 2026

At ATEK Computers, we are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded.

1. How We Collect Your Personal Information

We collect personal information directly through online repair intake forms, diagnostic requests, in-shop equipment drop-off forms, phone/email contact, and website analytics when visiting our site.

2. What Personal Information We Collect

To service your computer hardware and manage IT support requests, we may collect:

Contact Information: info@atekcomputers.com
Hardware & Diagnostic Logs: Computer serial numbers, device model, operating system specs, diagnostic error logs.
Service Records: Repair status notes, estimate approvals, onsite service history, IT ticket logs.
Technical Web Data: IP address, browser type, diagnostic request timestamps.

3. How We Use Your Personal Information

Information collected is used strictly for technical servicing and customer management:

Fulfilling computer repair orders, hardware upgrades, and virus removals.
Sending automated status alerts when computer repairs are finished and ready for pickup.
Scheduling and confirming onsite or remote IT support appointments.
Processing repair estimate approvals and sending invoices.
Maintaining secure records for computer warranty and diagnostic history.

4. How & Why We Share Personal Information (SMS Guarantee)

ATEK Computers does not sell, rent, or trade customer data. We share information only with authorized backend service infrastructure providers (such as cloud ticket systems and messaging gateways) solely to deliver our services.

Mobile Carrier Exclusion Statement: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.